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Frequently Asked Questions
PRODUCT
WHAT ARE THE LASHES MADE OF?
Our lashes are made from a faux mink material, making us a cruel-free brand
HOW DO I CARE FOR THE LASHES?
Remove them carefully and place them on the lash tray
MY PRODUCTS ARE DAMAGED, WHAT SHOULD I DO?
For defective items, please send an e-mail to contactminkmelashesco@gmail.com If an item may be considered defective, please email. Defective items need to be addressed within 24 hours from date of delivery.
Please email us at contactminkmelashesco@gmail.com
SHIPPING
HOW MUCH IS SHIPPING?
shipping prices depend on the package weight
HOW CAN I TRACK MY ORDER?
when an order has been dispatched, a shipping confirmation will be sent to your e-mail with the tracking number
you may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed we are not responsible for lost or stolen packages.
MY PACKAGE SHOWS DELIVERED, BUT I HAVE NOT RECEIVED IT. WHAT SHOULD I DO?
some packages may experience shipping delays. In the event this happens, please reach out to the courier service indicated by your tracking number
once packages have been accepted by the courier, MINK ME LASHES CO is no longer responsible
I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
our system prints shipping labels based on the information the customer provided when the order was placed
please contact your local courier to reroute your package in case of any error on shipping information
MINK ME LASHES CO is not responsible for any lost or stolen packages due to incorrect information provided at time of purchase.
DO YOU SHIP INTERNATIONALLY?
not at the moment
HOW LONG DOES SHIPPING TAKE?
ALL ORDERS ARE HANDLED BY THE USPS
our hours of operation are Monday through Friday, 8:00 AM -5:00 PM PST - excluding weekends and holidays
transit times will vary based on location from us to you, delays, etc
MY PACKAGE IS LOST OR STOLEN. WHAT DO I DO?
any inquiries regarding the exact location of your package should be made to the courier directly
we can only see the same information you can see through your tracking number
once packages have been accepted by the courier, MINK ME LASHES CO is no longer responsible
ORDER INFO
HOW DO I CHANGE OR CANCEL MY ORDER?
we are unable to edit or modify your order once it has been placed
please verify all of your information and order information prior to submitting an order
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
All orders will be processed and dispatched within 3-5 business days, sometimes sooner
You will receive a notification when your order has been processed
WHAT IS THE REFUND POLICY?
ALL SALES ARE FINAL, NO RETURNS, NO EXCHANGES
due to the nature of our product we do not offer refunds or exchanges.
In the rare case you receive a damaged product, an order refund request shall be submitted
all requests will be considered but not guaranteed